Live Proctoring FAQ's

Our live proctoring model protects exam integrity through four real-time steps:

• Browser-Based Check-In: Candidates connect instantly via a secure web link with zero software downloads.
• Dual-Camera Room Pairing: A secondary mobile device pairs via QR code to capture a 360° view of the desk, monitor, and room.
• Live Human ID & Workspace Verification: Background-checked proctors inspect official government ID and verify the testing area before testing begins.
• Active, Real-Time Supervision: Live human proctors continuously monitor feeds to immediately assist with technical glitches and prevent academic dishonesty.

We protect privacy by eliminating invasive software entirely. Because our platform is 100% browser-based, we never install kernel-level monitoring drivers, scan hard drives, or access personal files on a candidate's computer.

Unlike automated AI proctoring platforms, we do not harvest, train on, or sell candidate data. All video feeds are live, encrypted in transit, accessible solely by vetted human proctors during the active test window, and handled in strict alignment with FERPA and institutional data privacy standards.

On the computer: Absolutely nothing.

Candidates access the assessment and proctoring environment entirely through standard web browsers (Chrome, Edge, Safari, or Firefox). There are no executable files, browser extensions, or kernel-level monitoring drivers installed on their machine.

On the mobile device:

Candidates simply scan an on-screen QR code using their smartphone or tablet camera. The secondary feed connects instantly through secure, standard web protocols, with no account creation, personal profiles, or individual logins required.

No. We eliminate the burden of reviewing hours of flagged recordings.

Automated "record-and-review" systems often dump hundreds of false AI flags onto instructors, wasting faculty time reviewing routine actions like coughing, sneezing, or normal eye movements.

Because MonitorEDU proctors exams actively in real time, our certified human staff resolve anomalies on the spot. Instructors simply receive clean completion records. If a genuine academic integrity violation ever occurs, you receive a detailed, timestamped incident report with concrete documentation, not raw footage you have to dig through yourself. 

Through a total-environment view that eliminates single-webcam blind spots.

Most modern exam cheating occurs completely out of view of a standard laptop webcam—such as hidden cell phones in the candidate's lap, notes taped to the monitor frame, or someone whispering off-camera.

We eliminate these vulnerabilities using a layered, real-time approach:

• 360° Dual-Camera Visibility: While the front webcam monitors facial attention, the secondary mobile camera captures an over-the-shoulder view of the candidate's hands, keyboard, physical desk surface, and monitor.
• Live Screen Supervision: Proctors observe candidate screen activity in real time to catch unauthorized tabs, unapproved software, or unauthorized window switching.
• Immediate Human Intervention: Unlike passive AI flags that discover cheating after the test is already compromised, live human proctors intervene immediately via chat or audio if unauthorized materials or movements appear, requesting an instant workspace re-sweep.

We protect proprietary exam content and candidate data through multi-layered digital and operational safeguards: 

• Exam Content Protection: Live proctors supervise screen activity and room views in real time to prevent candidates from taking screenshots, copying test questions, using secondary monitors, or pasting exam items into external tools and generative AI bots.
• Encrypted, Zero-Footprint Architecture: Because our platform is browser-based, no unverified third-party executable code is left on candidate devices. All video streams and audio channels are encrypted in transit via enterprise-grade TLS protocols.
• Vetted Human Infrastructure: We do not crowdsource monitoring. Every session is handled by background-checked, in-house-trained proctors operating under strict confidentiality protocols, role-based access limits, and FERPA-aligned data handling standards.

Automated AI proctoring platforms frequently flag candidates requiring accommodations—wrongfully penalizing students for reading aloud, looking away, shifting posture, or running assistive screen readers.

Because MonitorEDU relies on trained human proctors rather than rigid algorithms, we seamlessly honor institutional accommodation plans and ADA requirements without false alerts:

• Institutional Accommodations: We accommodate approved institutional guidelines, including extended test time, scheduled medical or restroom breaks, permitted snacks/beverages, and physical scratch paper.
• Assistive Technology Compatibility: Our zero-download, browser-based delivery does not block or interfere with assistive technology, including screen readers, speech-to-text software, and specialized input hardware.
• Trained, Empathetic Oversight: Proctors receive clear candidate accommodation briefs prior to the session, ensuring test-takers receive their approved testing environment with dignity and zero friction. 

100% vetted in-house professionals, never crowdsourced or outsourced gig workers.

Unlike automated services that route sessions to anonymous third-party contractors, every MonitorEDU proctor is a direct, background-checked team member dedicated to exam security and student support: 

• Rigorous Screening: All proctors undergo comprehensive identity verification, criminal background checks, and strict confidentiality agreements prior to hiring.
• Standardized Training: Proctors complete specialized instruction in academic integrity protocols, anomaly detection, de-escalation techniques, and FERPA-compliant privacy management.
• 24/7 Global & Multilingual Coverage: Our diverse, permanent team operates across the United States, Canada, Mexico, the Dominican Republic, and Croatia, providing continuous, around-the-clock coverage across multiple time zones and languages.