Frequently Asked Questions

Our live proctoring model is designed to ensure the highest level of exam integrity through four key actions: (1) We can see the test taker through their webcam, ensuring they are present and focused. (2) We monitor what they are doing by using both a mobile phone camera and screen sharing to keep an eye on their environment and actions. (3) We verify their identity by checking a government-issued ID to confirm they are who they say they are. (4) Finally, we administer the test according to the established rules, ensuring that the process is fair and consistent for all candidates.r 8 

We prioritize candidate privacy by giving them control over their data. Candidates choose what information they share, and we provide clear set-up instructions to ensure they understand every step of the process. Our system is designed to comply with the highest data protection standards, ensuring that personal information remains confidential and secure.

Our platform leverages big tech tools that are web-enabled and easy to deploy, so there's no need to download anything on your computer. We also have the flexibility to switch services when needed. For the mobile phone, a lightweight app from a major tech provider is required. This app is simple to use, allowing the test taker to connect without needing an individual login in most cases.

With live proctoring, there's no need for you to review videos. Our trained proctors monitor the exam in real time, intervening if necessary to maintain integrity. This hands-off approach allows you to focus on what matters most while we handle the monitoring.

Our approach to preventing cheating is rooted in rigorous training, consistency in applying rules, and a commitment to fairness. We emphasize the importance of applying these rules uniformly across all candidates, repeating the process to ensure no one slips through the cracks.

Security is at the heart of our operations. We combine advanced test delivery tools with our meticulously designed processes to create a secure testing environment. This ensures that both the exam content and candidate data are protected from start to finish.

We believe in making our services accessible to everyone. Our flexible process is supported by a dedicated accessibility team that undergoes specialized training to meet the needs of all candidates. Whether it's adjusting the testing environment or providing additional support, we're committed to ensuring that everyone has an equal opportunity to succeed.

Our proctors are all in-house employees, meticulously trained to cover our global market. We have a diverse team based in the US, Canada, Mexico, the Dominican Republic, and Croatia, ensuring that we can provide support across multiple time zones and languages.